Privacy Policy
Last Updated: March 15, 2026
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our online consultancy services for elevators, escalators, and moving walks.
1. Information We Collect
We collect information that you provide directly to us through our WordPress site:
- Contact Details: Name, email address, and company name provided via our contact or consultation forms.
- Technical Project Data: Architectural drawings, building dimensions, traffic requirements, and technical specifications you upload or send for analysis.
- Payment Information: For paid expert services, payments are processed via secure third-party gateways (e.g., Stripe or PayPal). We do not store your credit card numbers on our WordPress database.
2. How We Use Your Information
Your data is used strictly for professional purposes:
- To perform technical traffic analysis and bid evaluations.
- To prepare tender documents and technical specifications.
- To communicate regarding scheduled free or paid consultations.
- To provide support and updates regarding your project.
3. Data Retention & Project Files
Because technical specifications are often required for long-term building records, we retain your project data for a period of 5 years unless you explicitly request its deletion. This ensures we can provide follow-up support if your project timeline shifts.
4. Technical Security (WordPress)
We implement administrative and technical security measures to protect your data. However, as an online-only consultancy, you acknowledge that no digital transmission or storage system is 100% secure. We recommend that highly sensitive or “Classified” government building plans be shared only via encrypted channels discussed during your consultation.
5. Third-Party Integration
Our WordPress site may use third-party tools to function:
- Form Plugins: To collect your project inquiries.
- Analytics: To understand how visitors use our site (e.g., Google Analytics).
- Scheduling Tools: To manage appointments for technical reviews. These third parties have their own privacy policies which we encourage you to review.
6. International Data Transfers
As we provide international consultancy services, your data may be processed in countries outside of your own. By using our services, you consent to the transfer of information to our secure processing locations.
7. Your Rights & Data Control
You have the right to:
- Request a copy of the personal data we hold about you.
- Request that we correct or delete your project information.
- Opt-out of any future marketing or informational emails.
8. Cookie Policy
Our website uses “cookies” to improve user experience. You can set your browser to refuse cookies, but some parts of our consultancy portal may not function properly without them.
Contact Us
For any questions regarding this policy or to request a data export, please contact: Velevates : info@velevates.com
